Shipping & Delivery
Grace Market ships only within the United States and affiliated territories that the USPS enlists under the USA. Sales tax will be collected only on orders that contain taxable items shipped within the United States. You will be notified by email upon receipt of your order and if there are any issues pertaining to your order.
2nd Day Delivery: Orders must be placed by 2pm Central Standard Time (CST) to be processed on the same business day. “Business Days” means Monday through Friday, excluding federal holidays within the United States. Orders received between Friday after 2PM and Monday morning are usually processed within the next one or two business days. Most orders placed after 2PM Monday – Friday will be fulfilled the following business day.
Store Pickup: If you selected store pick up your grocery items, please allow a minimum of 1 hour for us to process your order. Please review your information is correct at checkout so that we may process the order you intended to place. All orders that are placed after our designated store pickup hours will be fulfilled the following day. If you would like to cancel or make changes to your order please contact: firstname.lastname@example.org as soon as possible. We will not make changes to your order after your items have been processed and are ready for pickup.
Returns: Unused and unopened merchandise can easily be returned within 14 days from receipt. Please make sure to include a copy of your return packing slip for all items returned. Please note: you are responsible for any shipping/handling fees associated with the return of your merchandise unless otherwise negotiated. In addition, we unfortunately do not refund the original shipping costs incurred. We accept exchange requests ONLY if the product originally delivered to you is defective upon receipt of your items. We do not offer exchanges on returned products for any other reason. For all returns/exchanges, simply pack up the item(s) you’d like to ship back and follow the “Packaging & Shipping Your Return” instructions below:
Packaging & Shipping Your Return
If you wish to expedite your return, please contact Customer Service prior to shipment. We will process your return and issue you a return number.
Please include your invoice and write the return number right next to your order number. Fill out the reason for your return and then insert your return slip inside the box. If you have lost your invoice, please include the following information with your return:
a. Date of purchase b. Order number c. Reason for return d. Description of the item you are returning e. Original price paid. Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund).
Shipping Rates: Shipping rates are calculated based off the weight of your total order. Additional fees may apply for Refrigerated & Frozen items and single items weighing over 15lbs. Shipping rates are subject to change without notice.
Please ship all return merchandise to the following address:
Grace Market Shipping Department
1030 S Oliver
Wichita, KS 67218
Please allow up to 4 weeks for your store credit to post to your account.